By Support on 12/23/2008 11:21 AM

Who this applies to:

cPanel customers that were experiencing difficulties since December 16,2008 with SPAM not being detected and blocked correctly.

 

Spamassassin was updated as of December 23, 2008 and verified to be operating correctly on all cPanel Servers. This problem has been corrected. SPAM is being dropped as should be.

 

If your still experiencing problems catching certain spam emails please realize that during the holiday seasons spammers are hard at work, always looking for ways to make sure they deliver you the latest greatest junk email. As the spammers work hard to get it to you, AM Hosting works hard to make sure we catch as much as possible before it gets to you. Please understand this is a never ending battle and Am Hosting updates as fast as the Spam Resources located throughout the Internet to block known spam networks, hosts and domains.

 

Respectfully,

Am Hosting Support

By Support on 12/17/2008 8:55 AM

The server known as cpanel4 started having email difficulties on December 17, 2008 at approx 8:30AM. This blog entry is to let you know that we are currently working on it.

Progress updates will  be posted here.

Update- cPanel4 is working normally again.

Thank You,

AM Hosting Support

By Support on 12/13/2008 8:49 PM

On December 14, 2008 10:00PM -8GMT

Kong.giantwebhost.com will be unavailable for approx 20 minutes for required maintenance. We apologize for this brief service interruption but it will improve your services on Kong.

Thank You, AM Hosting Support

By Support on 12/12/2008 2:20 PM

login failure detection of Apache .htpasswd connections = "10"

This applies to the following servers:
cPanel3
cPanel2
cPanel4
VIP
Kong

Login Failures .HTACCESS = "10"
After which a temporary block is applied to that account for 1800 seconds (HALF HOUR / 30 MINUTES). This assists the server in fighting brute force attempts against accounts. If the attempts continue after the account has a temporary block the account will be permanently blocked until you contact us.

All blocks are based on INCOMING IP. Not username / password.
This helps assure that a malicious user does not try lock a competitor out of their own account.

 

If your account gets locked out due to a forgotten password, please email support@amhosting.com and we can look into it for you and get you unblocked.

Thank You.

By Support on 12/12/2008 2:18 PM

login failure detection of courier imap connections = "10"

This applies to the following servers:
cPanel3
cPanel2
cPanel4
VIP
Kong

Login Failures SSH = "10"
After which a temporary block is appliced to that account for 1800 seconds (HALF HOUR / 30 MINUTES). This assists the server in fighting brute force attempts against accounts. If the attempts continue after the account has a temporary block the account will be permanently blocked until you contact us.

All blocks are based on INCOMING IP. Not username / password.
This helps assure that a malicious user does not try lock a competitor out of their own account.

 

If your account gets locked out due to a forgotten password, please email support@amhosting.com and we can look into it for you and get you unblocked.

Thank You.

By Support on 12/12/2008 2:16 PM

POP3 Policy - logins are set to "120" per hour.
If "120" logins are exceeded then a temporary block for the rest of the hour is applied to the specific IP that has exceeded the count, afterwhich the IP is unblocked.

This applies to the following servers:
cPanel3
cPanel2
cPanel4
VIP
Kong

If an account has more users than this Policy suites a Static Policy per IP may be applied to accommodate those networks / domains whom have access to this service.

Login Failures POP3 = "10"
After which a temporary block is applied to that account for 1800 seconds (HALF HOUR / 30 MINUTES). This assists the server in fighting brute force attempts against accounts. If the attempts continue after the account has a temporary block the account will be permanently blocked until you contact us.

All blocks are based on INCOMING IP. Not username / password.
This helps assure that a malicious user does not try lock a competitor out of their own account.

 

If your account gets locked out due to a forgotten password, please email support@amhosting.com and we can look into it for you and get you unblocked.

Thank You.

By Support on 12/12/2008 2:02 PM

login failure detection of CPANEL, WEBMAIL, WHM connections = "5"

This applies to the following servers:
cPanel3
cPanel2
cPanel4
VIP
Kong

Login Failures CPANEL, WEBMAIL, WHM = "5"
After which a temporary block is appliced to that account for 1800 seconds (HALF HOUR / 30 MINUTES). This assists the server in fighting brute force attempts against accounts. If the attempts continue after the account has a temporary block the account will be permananetly blocked until you contact us.

All blocks are based on INCOMING IP. Not username / password.
This helps assure that a malicious user does not try lock a competitor out of their own account.

 

If your account gets locked out due to a forgotten password, please email support@amhosting.com and we can look into it for you and get you unblocked.

 

Thank You.

By Support on 12/12/2008 2:01 PM

login failure detection of FTP connections = "10"

This applies to the following servers:
cPanel3
cPanel2
cPanel4
VIP
Kong

Login Failures FTP = "10"
After which a temporary block is applied to that account for 1800 seconds (HALF HOUR / 30 MINUTES). This assists the server in fighting brute force attempts against accounts. If the attempts continue after the account has a temporary block the account will be permanently blocked until you contact us.

All blocks are based on INCOMING IP. Not username / password.
This helps assure that a malicious user does not try lock a competitor out of their own account.

 

If your account gets locked out due to a forgotten password, please email support@amhosting.com and we can look into it for you and get you unblocked.

 

Thank You.

By Support on 12/12/2008 1:46 PM

The following applications will be updated for cPanel users if you wish to install or upgrade to these versions you will be able to do.

Fantastico De Luxe 2.10.4 r25 (LATEST and STABLE releases)

Updates:
- b2evolution: 2.4.2 -> 2.4.5
- WordPress: 2.6.5 -> 2.7

 

If you are using Fantastico on a cPanel server and are not sure if your appliction is up2date please email support@amhosting.com and we can look into it for you.

 

Thank you.

By Support on 12/1/2008 2:23 PM

At 12midnight on December 1, 2008 cPanel 3 will be getting an update to further American Hostings fight again SPAM. This will create an email service outage for about 1 hour for the users of cPanel 3.

 

Thank You,

AMhosting Support Staff

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